W&M Elena Modern Elegant White Long Wedding Dress

Returns Policy

The following items are returnable:

♦ Standard-size dresses (except final sale dresses)

♦ Most accessories

If you are not satisfied with your item(s), please request a return in My Orders or Contact our Customer Service to initiate the return process to get the return form within 14 days upon receiving your item(s). Therefore, we encourage you to inspect and try on all items as soon as they are delivered.

Please send your item(s) using local post within 7 days from receiving the return form. The return form must be included in your return package.

NOTE:

♦ All returnable items must be unwashed, unworn, unaltered, and in original condition with their tags still attached.

♦ Refunds will be rejected for any items arriving back with obvious signs of wear, wash, alterations, or missing tags.

♦ If you received promotional gifts with your order, but need to return your order, you may keep these gifts.

♦ We won't take back the points, which you get for placing the order. The points will be retained in your account. But the points used for your order will not be refunded.

♦ Once your return is in transit back to us, we cannot resend any of the items to you. Please make sure you do not include non-JJ’s House items or items that you don’t plan to return, in your return package as we are unable to send them back to you.

The following items (and any others marked as non-returnable on their ordering page) are non-returnable:

♦ Custom-Made Dresses

♦ Final Sale Items

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.