Returns & Refund Policy

RETURN POLICY

The following items are returnable:

♦ Standard-size dresses (except final sale dresses)

♦ Most accessories

If you are not satisfied with your item(s), please request a return in My Orders or Contact our Customer Service to initiate the return process to get the return form within 14 days upon receiving your item(s). Therefore, we encourage you to inspect and try on all items as soon as they are delivered.

Please send your item(s) using local post within 7 days from receiving the return form. The return form must be included in your return package.

NOTE:

♦ All returnable items must be unwashed, unworn, unaltered, and in original condition with their tags still attached.

♦ Refunds will be rejected for any items arriving back with obvious signs of wear, wash, alterations, or missing tags.

♦ If you received promotional gifts with your order, but need to return your order, you may keep these gifts.

♦ We won't take back the points, which you get for placing the order. The points will be retained in your account. But the points used for your order will not be refunded.

♦ Once your return is in transit back to us, we cannot resend any of the items to you. Please make sure you do not include non-JJ’s House items or items that you don’t plan to return, in your return package as we are unable to send them back to you.



The following items (and any others marked as non-returnable on their ordering page) are non-returnable:

♦ Custom-Made Dresses
♦ Final Sale Items

 

EXCHANGES

We do not offer an exchange service for any products at this time. Many of our items are made-to-order, so we don't keep these items in stock. If an item doesn't work out and another one is needed, a return will need to be processed for all unwanted items (if eligible per the return policy) and a new order must be placed for new items.

All new orders are subject to current production times and prices. Prior to pricing or discounts used when the original order was placed will not be honored for a new order.

RETURN SHIPPING CHARGES

You can choose to return the packages by yourself at your cost. The price would vary by country and shipping company. And you need to confirm the return delivery status by yourself.

Currently, for a better return experience, we offer return labels for our customers from specific countries. We do charge a return shipping fee, but with our return label, usually the price would be lower than other shipping companies. You don't need to worry about the return delivery.

♦ For customers from countries with return label service:

We offer return labels so that you can directly attach the label to the front of your package for the return without paying the return shipping fee to the post location. The return shipping fees will be automatically deducted from your refund amount.

You can check the current return shipping fee standards for countries with return labels service on this page.

♦ For customers from countries without return label service:

If you need to return the items, you can take your package to the local post location and send it back to us. The return shipping fee will be paid by you directly to the post location.

REFUND DETAILS

WHAT GETS REFUNDED

For returned items, we refund the price paid for the returned item(s) plus applicable taxes. We do not refund shipping fees, shipping insurance, or taxes paid on shipping. We will also deduct the return shipping fee from the refund if you use our return label to send the package back.



PROCESSING TIME

♦ For customers who placed orders using online payment methods:

Refunds only begin once a returned package has been scanned and confirmed back into our warehouse. Once scanned and confirmed, the refund will be credited back to the original payment method within 7-10 days (the actual processing time depends on your payment method and bank). We’ll email you a notification once we confirmed your returned products and processed the refund.

♦ For customers who placed orders using offline bank transfers:

Currently, we are unable to refund the money using the way you transfer when placing your order. After a returned package has been scanned and confirmed back into our warehouse, our customer service will contact you for the refund methods and details.

You can also contact customer service to provide your PayPal account after returning the package. We will process the refund immediately after the package has been scanned and confirmed back into our warehouse. The whole refund process will be faster.

Please Note: It can generally take a few weeks for a return to arrive back and be processed back into our warehouse. On this page you can check the estimated return shipping time for countries with return labels service. If you choose to return the packages by yourself at your cost instead of using our return label, you’ll need to confirm the return delivery status by yourself.

 

RESERVED RIGHTS REGARDING RETURNS

We reserve the right to define and limit, refuse, and/or reject returns from you at any time due to but not limited to:

♦ Returns in an unacceptable condition (worn, altered, washed, damaged).

♦ Returns without our prior knowledge.

♦ Irregular or excessive returns history indicates potentially fraudulent or criminal activity.

♦ Irregular or excessive returns history involving worn, altered, washed, damaged, or missing items.

♦ Bulk orders with multiple sizes/variations of items of the same type.



We are not liable for these issues:

♦ Return item(s) are lost or damaged on the way back to us. Please keep the receipt with tracking information.

♦ Products are exposed to corrosive substances or chemicals. Exposure to harsh chemicals can alter the appearance of your JJ’s House product. These chemicals include, but are not limited to, Liquid Silver Polish, Pools, Hot Tubs, and Spas. Oxidized silver is easily damaged.

♦ Products are damaged by misuse, mishandling, or poor maintenance.

♦ Silver pieces are given detail by oxidation, over time, they may appear black. To remove this, please clean with the silver polishing cloth to return its original look.